Relatively inexpensive, cloud-based technology now allows you to have near real-time awareness of when inbound shipments will arrive, so you can gear up as needed or respond quickly to delays that off-put customers. Similarly, technology can let you track when an order has been processed, picked, packed and shipped, and send a tracking number to your customer. “The end result is a better customer experience, especially when they can manage their own delivery.”

As the saying goes, “results may vary.” But Collins says that companies can save in transportation costs with a review by the UPS Customer Solutions group.

“If we are doing a full-scale supply chain analysis, including facility optimization and throughput, we tend to see 10 to 15 percent savings in the overall supply chain budget,” he says.

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